Security at ConfluenceOS
Enterprise-grade security to protect your customer data. We take security seriously so you can focus on what matters — your customers.
Security Features
Multi-layered protection for your data
Encryption
All data is encrypted at rest (AES-256) and in transit (TLS 1.3). Your customer data is always protected.
Infrastructure Security
Hosted on AWS with SOC 2 Type II certification. Multi-region redundancy and automatic failover.
Access Control
Role-based access control (RBAC), SSO/SAML support, and multi-factor authentication.
Compliance
GDPR compliant, ISO 27001 certified, and adherent to Indian data protection regulations.
Incident Response
24/7 security monitoring with automated threat detection and rapid incident response.
Penetration Testing
Regular third-party security audits and penetration testing by leading security firms.
How We Handle Your Data
Data Residency
All customer data is stored in AWS Mumbai (ap-south-1) region by default. Enterprise customers can choose custom data residency options including EU and US regions.
Data Retention
We retain your data for the duration of your subscription plus 30 days. You can request complete data deletion at any time. Backups are automatically purged after 90 days.
AI & Data Privacy
Our AI models do not train on your data. Customer conversations are processed in real-time and are not stored for model training purposes. You own your data, always.
Report a Vulnerability
We appreciate responsible disclosure. If you discover a security vulnerability, please report it to our security team.
security@confluenceos.com