Everything you need to deliverexceptional CX
One platform to consolidate every customer conversation, automate with AI, and get prescriptive insights. All built for the Indian market.
AI Agent Studio
Build intelligent AI agents visually without writing code. Connect channels, configure behaviors, add tools, and deploy in minutes.
- Drag-and-drop visual builder with React Flow
- ROOT agent orchestrator with sub-agent delegation
- 80+ channel and integration nodes (CRM, ERP, etc.)
- Custom function nodes for advanced logic
- Knowledge base RAG for document-powered responses
- One-click deployment with version control
- Real-time testing playground
Unified Inbox
All customer conversations from every channel in one powerful workspace. WhatsApp, Email, Chat, Voice, Social — unified with AI assistance.
- 3-panel layout: Tickets, Conversation, Customer 360
- Real-time SLA timers with visual countdown
- AI-suggested responses with one-click send
- Internal notes and team collaboration
- Smart assignment and queue management
- Full conversation history across channels
- Keyboard shortcuts for power users
Prescriptive Analytics
Not just dashboards — actionable insights that tell you exactly what's broken, why, and how to fix it. AI-powered recommendations.
- Real-time metrics: CSAT, NPS, AHT, FRT, SLA
- AI-powered prescriptive insight cards
- Trend detection with early warning alerts
- Category and channel breakdown analysis
- Team performance and capacity planning
- Automated report scheduling and export
- Custom date ranges and filtering
Customer Identity Graph
One unified view of every customer across all channels. Phone, email, social handles — automatically merged and tracked.
- Deterministic matching: phone, email exact match
- Probabilistic matching: name, behavior patterns
- Automatic identity resolution across channels
- Manual merge/unmerge with audit trail
- Full conversation history per customer
- Computed metrics: lifetime value, risk score
- Channel preference tracking
L0 Auto-Classification
Every incoming message is instantly classified by AI. Intent, sentiment, category, priority — auto-filled and routed intelligently.
- Intent detection: What does the customer want?
- Category tagging: Complaint, Query, Request, Feedback
- Sentiment analysis: Positive, Negative, Neutral + intensity
- Priority scoring: P1-P4 based on rules + AI
- Confidence score for routing decisions
- Auto-response within guardrails (high confidence)
- Smart routing to human (low confidence)
Connect every channel
80+ integrations including WhatsApp, Email, Voice, Social, CRM, ERP, and more. All unified in one platform.
BSP integration with full API support
IMAP/SMTP with threading
Voice
Exotel, Knowlarity, Genesys
Chat Widget
Embeddable, customizable
Pages, Messenger, Comments
DMs, Comments, Stories
Twitter/X
Mentions, DMs, Replies
SMS
Gupshup, Kaleyra, RCS
Ready to see it in action?
Connect with our team to plan rollout, onboarding, and commercial terms.
Social Listener
Monitor brand mentions across social media in real-time. Detect sentiment shifts, identify influencers, and respond before issues go viral.
- Real-time monitoring: Facebook, Instagram, Twitter, YouTube
- Sentiment analysis with risk scoring
- Influencer and viral content detection
- Auto-convert mentions to tickets
- Trending topic and hashtag tracking
- Crisis detection and alerting
- Competitive monitoring
Talk to Sales