Privacy Policy

1. Introduction

ConfluenceOS, a product of OpenOS Technologies Pvt Ltd (“we”, “our”, “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

• Name and email address
• Company information
• Billing and payment information
• Communication preferences

Usage Information

• Log data and analytics
• Device and browser information
• IP address and location data
• Feature usage patterns

Customer Data

We process customer support data on your behalf, including conversations, tickets, and customer profiles. You retain ownership of this data.

3. How We Use Your Information

• To provide and maintain the Service
• To process transactions and billing
• To send administrative communications
• To provide customer support
• To improve our Service and develop new features
• To detect and prevent fraud or abuse
• To comply with legal obligations

4. AI and Data Processing

Our AI systems process customer conversations to provide automated responses. Important points:

• We do not use your data to train our general AI models
• AI processing occurs in real-time and is not retained for training
• You can opt out of AI features at any time
• Human review of AI interactions is only done with your consent

5. Data Sharing

We may share your information with:

• Service providers who assist in operating our Service
• Business partners for integration purposes (with your consent)
• Legal authorities when required by law
• Acquirers in the event of a merger or acquisition

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures including:

• Encryption at rest and in transit (AES-256, TLS 1.3)
• Regular security audits and penetration testing
• Access controls and authentication
• Employee security training
• Incident response procedures

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account termination, we retain data for 30 days before deletion. Some data may be retained longer for legal or business purposes.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent where applicable

9. International Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for EU data transfers.

10. Cookies

We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookie settings through your browser. Essential cookies cannot be disabled.

11. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect information from children. If you believe we have collected such information, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use constitutes acceptance.

13. Contact Us

For privacy-related inquiries:

Data Protection Officer
Email: privacy@confluenceos.com
Company: OpenOS Technologies Pvt Ltd
Address: India